All about the function

Do you have a passion for high-end hospitality and do you like to take care of guests down to the last detail? Do you want a leading position within hospitality and are you available immediately? Then this vacancy may be for you!

What is expected of you as a Supervisor

As Supervisor, you will serve as the first point of contact and be responsible for the operational management of the entire reception team throughout the day. In doing so, you will also work closely with the Account Manager, HR and Spirit planning. Together you guarantee a high service level through proper coaching and guidance of the team. You ensure that the team is always aware of changes in procedures/tasks we perform. The supervisor also ensures optimal and smooth cooperation with the partner-suppliers, this is done by attending (operational) consultations, among other things.

For changes in the schedule, the supervisor coordinates any shifts and communication regarding these changes. To stay on top of services on the floor and for flexibility in the roster, this position requires you to work in strength yourself. Your hours above strength will be spent on management tasks; attending (operational) meetings, documenting management information, preparing and conducting interviews with hospitality team members and coaching/training on the job.

By means of floorwalks across the various floors, you identify improvements in service and liaise with the relevant facility parties. See it, own it, solve it! Because of the various tasks you fulfill, it is important that you can communicate at all levels, can easily switch gears and know how to tackle things!

What Spirit Hospitality Services offers you

If you work at Spirit, you are guaranteed the highest level of personal attention. We will train you, guide you and further educate you in the interim. Furthermore, we offer:

A great work location in Rotterdam;
Een parttime leidinggevende functie van 32 uur (fulltime is bespreekbaar);
A dynamic position in which independence is key;
Enthusiastic, fun and driven colleagues on your team;
An attractive salary, pension and travel allowance.

Our ideal candidate possesses

Experience in excellent service delivery (experience in Aviation/hospitality/hotelling is a plus);
A presentable appearance as a hostess/host;
Experience in a leadership or management position;
A proactive work ethic, thinking in solutions.

Furthermore, it is important that you

Are available immediately Monday through Thursday from 8:30 a.m. to 5 p.m. = 32 hours (we understand if you are dealing with a notice period at your current employer);
Have good command of the Dutch and English language in both word and writing;
Live in (the region of) Rotterdam;
Willing to bike or take public transportation to work.

Are you cut out for this position?

What are you waiting for? Apply! Click the button, leave your details and upload your resume. Or apply via WhatsApp. We look forward to receiving your response.