Receptionist / Guest Services Representative at Boston Consulting Group (BCG) in the Zuidas

All about the function

Would you like to work in an international and professional environment where hospitality is a top priority, down to the smallest details? Are you hospitable, presentable, and does creating an exceptional guest experience energize you? Then we’re looking for you!

We are looking for a professional and service-oriented Receptionist / Guest Services Representative for Boston Consulting Group (BCG) in Amsterdam.

As a Receptionist / Guest Services Representative, you are the face of BCG. You are the first point of contact for international guests, visitors, and colleagues, and you ensure that everyone feels welcome, valued, and completely taken care of from the very first moment.

You understand that high-quality hospitality goes beyond just a friendly welcome. It’s really in the details: a personalized greeting, recognizing a returning guest, knowing what someone needs before they ask, and ensuring that every aspect of their visit goes smoothly.

You are professional, discreet, and have a natural knack for customer service. You know when to be visible and when a subtle approach makes all the difference.

Your Day as an Office Host

​​​You start your shift by reviewing the visitor schedule and any special notes. You ensure that the reception area, waiting rooms, and the Meeting Center look neat and presentable.

The first guests arrive. You welcome them personally, check them in, and assist them as needed. You know who is expected and ensure that their visit goes smoothly. You recognize returning guests and, whenever possible, anticipate their previous requests or preferences.

Throughout the day, you’ll keep an eye on the overall guest experience. You’ll provide support at the Meeting Center, ensure that meeting rooms are fully prepared, and coordinate practical matters related to visits, such as taxis, parking vouchers, and other requests.

Your colleagues also know where to find you. You help with questions about access passes and fleet cars, coordinate various requests, and provide support for meetings and events. In addition, you receive and coordinate suppliers, packages, and incoming mail.

No two days are the same. When multiple issues arise at once, you stay calm, set priorities, and maintain a high standard of service.

You see what needs to be done, think ahead, and make sure the details are right before anyone has to ask. ​​​​​​​

Why work as a Receptionist / Guest Services Representative at BCG?

​​​​​​​BCG offers an international, high-quality work environment where personalized service is a priority. You’ll play a visible role in this and contribute daily to the experience of guests, visitors, and colleagues.

The position combines reception, guest services, Meeting Center, and office support. You'll have frequent contact with international guests and professionals and will be given the freedom to work independently and take initiative.

A great position for someone who truly views hospitality as a profession and enjoys working at a location where quality and service are top priorities.

What this position offers you

At Spirit Hospitality Services, personal attention is our top priority. We provide excellent guidance and hospitality training so that you can start at BCG with confidence.

In addition, we offer you:

• A high-level hospitality position within an international organization;
• A professional and presentable work environment in Amsterdam;
• An independent position with a great deal of responsibility;
• Frequent interaction with international guests, visitors, colleagues, and suppliers;
• A position in which personal service and hospitality are key;
• A professional and enthusiastic team;
• Excellent guidance and training from Spirit Hospitality Services.

Furthermore, it is important that you

• Speaks Dutch fluently and can also speak English well;
• You are flexible and can easily switch between different tasks;
• Can work independently and is willing to take on responsibility;
• You are good at organizing and setting priorities;
• Enjoys helping colleagues and contributing ideas to find solutions;
• Remains calm and professional when multiple issues are happening at once;
• You are available for shifts from 8:00 a.m. to 4:30 p.m. or 9:30 a.m. to 6:00 p.m.

​​​Why do you want to work for Spirit Hospitality Services?

For almost 35 years we have been providing Hospitality at the highest level for our awesome clients at their locations. We provide customized services, which is why we look carefully during the application process to see which location, job duties, team and days are the best fit to make the right match with each other!

At Spirit, you’ll work on assignment at our client sites. We’ll give you the highest level of personal attention. We offer hospitality and emergency response training and will guide you as carefully as possible through the onboarding process, so you can start your job with confidence and enthusiasm!

This is what the application process looks like

Applying is quick and easy:

1. When we find a match, we first schedule a phone call.
2. This is followed by an interview at our office.
3. The second interview will take place on-site at BCG.
4. Is there a match? Then we would love to welcome you to our team!

Are you cut out for this position?

Do you have a passion for hospitality, an eye for detail, and the ability to make a difference with your personalized service?