All about the function

Do you have an affinity for facilities management and can't wait to be the face of ING? Then this position might be for you!

As Experience Specialist, you are the point of contact within this international organization where the employees and guests are constantly at the center of attention. In two different buildings you are the point of contact for facility requests and ad hoc situations in the working environment. You always think one step ahead. Whether that is when receiving guests, scheduled meetings/events or keeping your work area tidy. By having the right listening and questioning skills, you ensure that the satisfaction, quality, comfort and safety of employees is guaranteed at all times. By going the extra mile for employees and guests, we strive to relieve and delight. By means of floorwalks in the buildings, you identify improvements in the service and liaise with the facility parties involved. See it, own it, solve it! Because of the various tasks you fulfill, it is important that you can communicate at all levels, can easily switch gears and know how to get to work!

Your day as an Experience Specialist

A day as an Experience Specialist at ING is never the same: When you arrive at the building in the morning, you immediately do a floorwalk. You systematically check all the floors, make sure everything is tidy and if not, you and the cleaning or maintenance team tackle the problem immediately. You contact the appropriate departments and together you make sure that everything looks tidy again before the ING colleagues arrive. Then you speak to a management assistant, he/she tells you that there is an important meeting in the afternoon and if you can support them. During the morning, you create a daily report in which you incorporate your findings from your working day. You deal with a number of incoming emails, create possible work orders for maintenance. You receive visitors and answer their questions. During the day you make a number of light floorwalks across the departments and through the building. This really makes you the ears and eyes for facility and you know exactly what is going on in your building. You identify and take action.
Then there is an acute situation where you have to act immediately. There is a ceiling leak on the 3rd floor. You run straight in that direction and quickly link up with the appropriate departments. As a result, the problem is fortunately fixed quickly. You spend the rest of the afternoon helping to support the meeting. The management assistant you spoke to this morning is happy that you received the guests and got the presentation going with the help of IT and then asks if you can give the guests a tour of the building. After the tour you do a big final floorwalk to have the building tidy for the next day. You check every work floor carefully, adjust the furniture, put all desks and monitors back in the right position, clean up any items left behind, check every meeting room if everything is still working and create any work orders.

What Spirit Hospitality Services offers you

If you work at Spirit, you are guaranteed the highest level of personal attention. We will train you and guide you, so that you start work well trained. Furthermore, we offer:

A dynamic and independent part-time position;
A team of enthusiastic and driven colleagues;
A very attractive salary and travel reimbursement.

Our ideal candidate

Has experience in providing excellent service (experience in hospitality/hospitality/facility/reception is a plus);
Has a presentable appearance as a hostess/host;
Possesses a proactive work ethic and has an eye for detail;
Excellent ability to work independently;
Enjoys delivering guests the ultimate ING experience;
Is proactive and representative as an ambassador.

Furthermore, it is important that you

Are available immediately Tuesday-Thursday 08:00-16:30 = 24 hours;
Fluent in English and able to write good English and Dutch;
Be flexible and effortlessly adaptable to another person's needs;
Live in (the vicinity of) Amsterdam.

Are you cut out for this position?

What are you waiting for? Apply! Click the button, leave your details and upload your resume. Or apply via WhatsApp. We look forward to seeing your response!